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Why CSB
Client Service
The reason we have long-term relationship with our clients is because of the service we provide after you have entrusted your business to us. We designate an Account Representative as a single point of contact for your staff to help ensure that we are accessible and responsive to your needs. This representative will be responsible for coordinating and monitoring our services to make sure that we meet your needs and expectations.
With CSB you can check the status of your accounts at any time by:
- Calling us
- Opting to receive any one or more of our standard or customized reports
- Logging on to our secure website anytime during the day or night, 7 days a week
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We work with you to make the process of downloading account information from your systems or uploading collections data from us to your systems as seamless and cost-effective as possible. We have the capabilities and experience to build interfaces into most leading IT systems.
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We work with you to develop custom reports that make your internal reporting tasks easy.
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We can perform custom analytics and develop unique insights that can result in substantial improvement in your overall Revenue Cycle Management process.
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CSB’s experienced customer service team can also provide assistance and training to help enhance the effectiveness and efficiency of your in-house collection staff. Some of the services that we provide include:
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Consultation on policies and procedures regarding accounts receivable
- Pre-qualification of accounts prior to assignment
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In-house staff training on telephone service and collection techniques
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