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Why CSB
Compliance
CSB has an excellent track record on complying with all state and federal laws. In particular
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ALL CSB collectors undergo FDCPA and American Collectors Association Professional Telephone Collection Techniques training at least once a year. Furthermore, all collectors are required to read and adhere to publications related to state laws such as the California Robbins-Rosenthal FDCPA.
- All CSB employees undergo HIPAA training
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The Collection Manager conducts regular training sessions for staff and Supervisor to cover state and federal laws, collection techniques and procedures, litigation, customer service and other professionally related topics.
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Documentation pertaining to all state and federal regulations – HIPAA, FDCPA, FCRA & GBLA – are available in all offices for easy reference.
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CSB has a compliance officer responsible for ensuring compliance in all the offices. CSB’s compliance officer also continuously updates company’s training program and manuals to keep them current with latest industry regulations.
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CSB regularly participates in industry events focusing on latest regulations.
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Company’s employee manual clearly states CSB’s zero tolerance policy towards any regulatory violations.
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CSB’s culture focuses on improving processes, technology, and collectors skills to drive performance rather than using aggressive collection tactics.
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Our low employee turnover and experienced staff contribute towards our successful compliance record.
Confidentiality and Security
Legislation such as the Gramm Leach Blilley Act and the
Health Insurance Portability and Protection Act has made protection of
confidential data a significant concern. As an information services company,
CSB maintains extensive consumer information that is highly confidential.
Access to CSB’s offices and the information maintained by the company,
is therefore tightly controlled.
Access to CSB’s computer system is restricted via user identification
and pass codes. System security limits employees’ access to those applications
and functions needed to perform their authorized duties.
Due to the nature of our business, all CSB employees are required to sign
a confidentiality agreement as a condition of employment. This confidentiality
agreement outlines the Company’s confidentiality policy, prohibits the
disclosure or use of confidential information except in the exercise of
employees’ official duties and then only as prescribed by law. The agreement
also advises employees that violation of the policy is grounds for immediate
termination and could result in a criminal prosecution.
