CSB

Industries

Healthcare

CSB has been providing Revenue Cycle Management Services (RCMS) to healthcare institutions for more than 30 years. Our clients include hospitals, physician offices, assisted living facilities, and other healthcare organizations. CSB staff has expertise in dealing with issues specific to healthcare industry such as:

Comprehensive HIPAA compliance and training programs
Insurance billing- We have healthcare billing and collections specialists on our staff that have extensive experience in healthcare
Ability to interface with leading healthcare IT systems
Interaction with patients: CSB staff recognizes that the primary purpose of healthcare institutions is to provide quality healthcare to citizens in its community. Consequently, it is imperative that all patient interactions reflect the mission of the hospital and it’s standing in the community. CSB staff has an outstanding record of employing courteous and effective collection practices in dealing with patients.
CSB is member of HFMA and ACA

We offer the following services to our Healthcare Clients:

Extended Business Office (EBO) / Early-out Programs for Self-Pay: CSB acts as an extension of the hospital’s business office. This includes everything from early-out programs for self-pay patients to handling patient service overflows. Our goal is to maximize client’s cash flow, reduce day's receivables, and improve patients service levels. Our EBO service includes:

Custom letter and statements. Our clients can also choose to utilize various templates we have developed based on our experience. This includes patient billing statement, follow-up statements, letters with payment slips, charity forms, and others.
Contacting patients under client’s name and according to client’s polices. Communicate courteously with patients to resolve the unpaid balance, and arranging and administering payment plans, if necessary.
Insurance Auditor. Our auditor review claims for COB denials and promptly gets the patient to complete the proper information.
knowledgeable staff that is capable of dealing with all financial classes, enables us to verify insurance eligibility of patients, assist the patients in getting insurance claims processed properly and help them in filing an appeal for coordination of benefits or claim denials, assessing charity care qualification of patients, and other issues that are unique to healthcare RCMS that prevent timely payment of unpaid balances.
Handling all inbound calls: CSB provides seamless integration with your Business Office. We offer incoming automated call distribution groups and integrated rollover from your internal business office to CSB call center. We handle all incoming calls through dedicated phone lines set up specifically for the client.
Make real-time adjustments into client’s accounting systems to reflect the latest status of patients obligations.

First Party and Third Party Collections: We provide collection services for all stages of patient delinquency cycle. We have medical specialists on our staff that deal exclusively with healthcare billing and collections.

Reporting: Clients are provided with system generated customized reports that describe all account activity and latest account status. These reports can either be provided to clients monthly (or more frequently, if requested by client) or clients can access these reports real-time through our client web access program.

Quality assurance and tracking: We continuously monitor quality throughout the receivables recovery process. Our process is designed to capture various operational metrics that allows us to measure quality and success of our program. We also provide metrics that clients can use to compare our results with their own internal performance or with the performance of our peer vendors.