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Why CSB
Performance
PEOPLE
PROCESS
TECHNOLOGY
Analytics Tools Legal Collections
Our processes are what enable us to grow while still maintaining our superior results and service levels for our clients. We have developed proprietary processes that enable us to maximize revenue recovery for our clients.
Unlike several of our peers, we strive to optimize every step of Account Receivables Management process, instead of focusing solely on end-results such as liquidation/recovery rates.
Collection is a complex process and low recovery rates can result from a multitude of factors. Breaking down the ARM process into multiple steps:
- Lettering
- Dialer Usage
- Right party contacts (RPC)
- Promises to pay (PTP)
- Broken promises (BP)
- Legal collections
