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Industries
Telecom and Utilities
CSB recognizes the unique needs of our Telecom Clients. We have designed our processes and technology to design custom and innovative programs for Telecom Clients. Our Telecom clients include fixed and wireless telephone companies and others.
Our Account Receivables Management (ARM) call centers
utilize predictive dialers to generate high volume contact required for
low-balance receivables, while our skilled
collectors deal with complex or high balance receivables customers.
Our Process and Technology
allow us to collect on balances as low as $25.
This division specializes in the following types of Receivables:
- Bad checks
- Unpaid bills
- Pre-disconnect notification
- Equipment return
- Early termination fee recovery
-
Extended Business Office Services such as pre-disconnect notifications, customer service overflows, and others
- First Party Collections
- Third Party Collections
- Other Services
Reporting: Clients are provided with system generated customized reports that describe all account activity and latest account status. These reports can either be provided to clients monthly (or more frequently, if requested by client) or clients can access these reports real-time through our client web access program
Quality assurance and tracking: We
continuously monitor quality throughout the receivables recovery process.
Our process is designed to capture various operational metrics
that allows us to measure quality and success of our program. We also
provide metrics that clients can use to compare our results with their
own internal performance or with the performance of our peer vendors
