Third- Party Collections

For almost 40 years CSB has provided third party collection services to clients in various industries. Clients place accounts with us that can be anywhere from 60 days to more than a year old. Our clients benefit from our persistent, methodical, and courteous approach to collections. Our unique approach ensures superior results for clients while still ensuring high level of satisfaction among the clients’ customers.

• All accounts are entered into the computer system and scrubbed for accurate addresses. If contact information is missing, CSB uses various skip tracing resources including US Post Office National Change of Address service; Consumer Databases such as Merlin, Accurint, and Donnelly databases, as well as our own internal consumer database; credit agency reports, Public records and other sources for most recent addresses and telephone numbers.
• Our address scrubbing process has been proven to improve mail receipt by 10% and accelerate the collection process.
• CSB often has superior technology and people resources than our clients that enables us to make these calls rapidly and effectively. For example:

  • CSB associates are trained in using various skip tracing resources for updated telephone numbers
  • CSB employs predictive dialers for high volume contacts. The predictive dialer is integrated with out collection software to optimize both outbound and inbound calls
  • CSB collectors have immediate on-line access to credit files to maximize recovery for clients

• With client’s authorization, and in compliance with Fair Credit Reporting Act and other federal statutes we credit report appropriate customers to all 3 national credit bureaus – Equifax, Experian, and Trans Union. Possible denial of future credit often serves as a motivation tool for customers to promptly pay their unpaid balance. We have found that credit reporting provides 10% increase in collection effectiveness.
• When appropriate, and with explicit client authorization, we pursue legal collection strategy. CSB has an in-house attorney and legal staff, as well as access to a nationwide attorney network.
• Quality assurance and tracking: We continuously monitor quality throughout the EBO process. Our process is designed to capture various operational metrics that allows us to measure quality and success of our collections program. We also provide metrics that clients can use to compare our collections results with their own internal performance or with the performance of our peer vendors.